Refund & Cancellation Policy

Refund & Cancellation Policy

This policy explains how Zavior Fix handles cancellations, rescheduling, no-shows, refunds, and service review requests. The goal is to be fair to customers while respecting provider preparation time, travel, materials, and completed work.

1. Cancelling before provider assignment

If no provider has accepted or been assigned to the booking, customers may usually cancel the request directly from the dashboard. No provider travel or preparation deduction should apply at this stage unless another operational cost has already been confirmed.

2. Cancelling after provider assignment

Once a provider is assigned, customers should submit a cancellation request with a clear reason. Admins review the booking timeline, provider acceptance time, travel status, material purchases, customer communication, and scheduled slot before approving, rejecting, or applying a partial deduction.

3. Late cancellations

Late cancellations may lead to deductions when the provider has already traveled, purchased approved materials, reserved a slot, waited at the property, or completed part of the work. Any deduction should be connected to operational records and communicated through support or the dashboard.

4. Customer no-show or access failure

If the provider arrives but cannot enter because the customer is unavailable, the address is wrong, building access is denied, parking or gate access is missing, or required permission is not provided, the booking may be marked as failed or cancelled with a visit charge or deduction.

5. Provider cancellation or missed visit

If a provider cannot complete an accepted job, Zavior Fix may reassign the booking, reschedule the visit, cancel the order, or assist the customer with the next available option. If prepaid amounts apply and no service was delivered, eligible refunds are reviewed by operations.

6. Refunds for prepaid bookings

Approved refunds for prepaid bookings are processed according to the payment gateway, bank, or card provider timelines. Zavior Fix may deduct approved charges for completed work, materials, late cancellation, provider travel, or confirmed operational costs before issuing a refund.

7. Cash on delivery bookings

For COD bookings, no online refund is usually required unless a separate prepaid amount exists. Customers are still responsible for approved visit charges, materials, extra hours, or cancellation deductions confirmed by the order workflow.

8. Completed work concerns

If a customer believes completed work needs review, they should contact support with the order number, images, provider notes, and a clear explanation. Zavior Fix reviews the order timeline, completion report, customer feedback, invoice, and provider response before recommending the next step.

9. Non-refundable cases

• Approved work already completed by the provider.
• Customer-approved materials or parts already purchased or installed.
• Customer no-show, wrong address, denied access, or missing building permission.
• Issues outside the confirmed scope or caused by hidden defects after the visit.
• Services delayed by authority approvals, landlord decisions, building management, or unsafe site conditions.

10. How to request help

Use the customer dashboard where available or contact Zavior Fix support with your order number, booking email, phone number, reason, photos if relevant, and preferred resolution. Clear information helps operations review the request faster.